Contact Us

We're here to help. Expect a response within 1–2 business days.

Customer Support

For questions about your order, shipping, or our products, please use the information below:

Email

[email protected]

Hours of Operation

Monday – Friday: 9:00 AM – 5:00 PM Eastern Time

Mailing Address

Vivaly
1603 Capitol Ave, Suite 310
Cheyenne, WY 82001
United States

Frequently Asked Questions

• Where is my order? — Orders are processed within 1–2 business days. You will receive a shipping confirmation email with tracking information.
• Can I return my order? — Yes, we offer a 180-day money-back guarantee. See our Refund Policy for details.
• How do I track my shipment? — Use the tracking number in your confirmation email at the carrier's website.
• Can I change or cancel my order? — Contact us as soon as possible at [email protected]. We process orders quickly, so changes may not always be possible after submission.